europtica is responsible for the processing of personal data acquired through marketing and advertising campaigns, processes of negotiation, customer acquisition, and customer loyalty which are carried out in the commercial premises, in the office and with outside sellers by phone or physically, and at the same time, through all digital communication channels used and managed by the company, including website, social networks, chats, email, etc.
The personal data collected by europtica will be used to:
- Carry out market studies and research that lead to the continuous improvement of the brand.
- Promote services and/or products through the different communication channels used and managed by the brand.
europtica will ask for the following data and among other information:
- Names and Surnames
- Phone Number
The data will be requested in the retail and in the office verbally, by phone or through the format for data acquisition. Likewise, data acquisition will be done through the digital channels of the brand (website, social networks, chats, emails, and others) and sellers that work with the brand and those who recommend the brand. Any media used by the company to collect data will be solely and exclusively to provide information about the services and/or products managed by europtica.
On the other hand, it is stressed that at no time or circumstance europtica will collect data considered sensitive as political, religious, sexual, philosophical inclinations or data related to personal health, racial or ethnic origin and according to the provisions of Law 1581 of 2012.
All information provided to europtica was, is and will be provided voluntarily, verbally and/or in writing according to internal processes established by the company. Likewise, digital users when using our website and any social network linked to it will automatically give their consent for the processing of their data.
Use of data and information
Storage and Security
By authorizing data processing, the holders will authorize europtica to store their data in the manner established by the company and indefinitely. All the data will be under safety standards within the reach of the company in order to prevent loss, inappropriate uses and unapproved uses.
Consultation for Correction, Update or Elimination
europtica will respond to all consultations in a period of 8 working days, counting from the day the request is received.